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Update metric calculation for "new" and "closed workload"

Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts. Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (f...
about 1 month ago in Insights 0 Backlog

Remove "unresolved conversations" from Analytics

The metric is confusing and does not fulfil the user's expectations. It is particularly wrong in the time breakdowns (heat map, time chart)
about 1 month ago in Insights 0 Backlog

Ability to merge discussions

Suggestion to be able to merge discussions, like how you can merge emails in Front today
almost 2 years ago in Merge / privacy leaks / threading 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
over 1 year ago in Knowledge Base 0 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
over 1 year ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Remain on the last selected email when going back to the inbox

If I click on the Send folder then go back to the Inbox, the inbox should not automatically select the newest email, it should remain on the last email that was selected in the Inbox
about 1 year ago in P2 display - conversation list 1 Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
almost 2 years ago in Scheduling Links 0 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
about 2 years ago in Core Product Experience 1 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
over 1 year ago in Knowledge Base 0 Backlog

Sync non-Google or O365 Calendars

Add personal iCal calendar in prevent double booking feature for scheduling links
over 1 year ago in Scheduling Links 1 Backlog