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Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...
almost 2 years ago in Message templates 0 Backlog

MerciApp plug-in

I'd like to request an integration/plug in with MerciApp, a French Grammarly. As we work with both English and French speakers, this will be a great add-on to our usage.
almost 2 years ago in New integration requests 0 Backlog

Bulk import tag when setting up Inbox from Outlook

When synchronizing the inbox from Outlook it's currently not possible to bulk import the tags (folders), when you have a lot it's not time efficient to have to tick all of them
almost 2 years ago in Email channels 0 Backlog

Shut off apple watch notification for emails

Currently there is no way to stop getting email notifications on apple watches. Can we please get an option to shut them off somehow
almost 2 years ago in Notifications 1 Backlog

One Click to Remove It From My Inbox

I want to be able to click one button to Archive/Unassign/Unsubscribe from a convo. We use SMS a lot and all out of the same threads. Getting these convos out of our "my inbox" is a multi-faceted headache. We made a rule to link together "archive"...
almost 2 years ago in Triage - get to inbox 0 0 Backlog

Create a single artifact when linking a conversation to multiple salesforce objects in the SF Plugin instead of multiple artifacts

When logging a message/conversation against a salesforce object in the SF plugin front will create 1 unique artifact per object. Example if I want to log a conversations against an Account, a contact and a lead Front will create seperate records f...
almost 2 years ago in Existing integrations 0 Backlog

When a calendar is selected and a new calendar event is created, automatically have the selected calendar as the organizer

No description provided
almost 2 years ago in Calendar View 1 Backlog

Collapse messages on phone

In phone app (android) I can only expand messages but they can not be collapsed after.
almost 2 years ago in Core Product Experience / Mobile 0 Backlog

Keyboard shortcut to focus draft

When you are viewing a long email thread, it can be useful to jump to your draft and looking up some information
almost 2 years ago in Keyboard shortcuts 0 Backlog

Vacation responder to reply to full recipient list instead of just the inbound contact.

No description provided
almost 2 years ago in Vacation responders 0 Backlog