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Application Webhook: Send notification on Webhook Invalidated

In a case where my Application Webhook fails to respond successfully, it will be disabled automatically (see https://dev.frontapp.com/docs/application-webhooks#retries ) It would be beneficial for me as a developer to receive a notification when t...
5 months ago in Partner Integrations 1 Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
about 4 years ago in Message headers / metadata 1 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
almost 4 years ago in Developer Platform 0 Backlog

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
about 1 year ago in Composer 1 Will not do

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
about 2 years ago in Developer Platform 6 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
30 days ago in Insights 0 Backlog

Specify fields to receive in Application Webhook events

My team uses Application Webhooks to ingest data from Front. We generally only need to access certain fields in an event payload, with most of the data in the payload being discarded. To help save on our ingress bandwidth costs (and Front's egress...
about 2 months ago in Developer Platform 0

Export Busiest Times heat map of volumes (as csv)

No description provided
almost 2 years ago in Analytics - Widgets - Heatmap 0 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
about 1 year ago in Core Product Experience / Developer Platform 0 Backlog

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
about 2 years ago in Teammate availability 1 Backlog