All ideas

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[core] AI tagging rule to support more triggers (e.g move, new inbound conversations)

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...

7 months ago in AI / AI tagging 0 Backlog

15 VOTE

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...

about 1 year ago in Core Product Experience / Developer Platform 0 Backlog

38 VOTE

LinkedIn messages channel

No description provided

almost 3 years ago in New integration requests 6 Backlog

3 VOTE

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"

3 months ago in Conversation/inbox permissions / Permissions 0 Backlog

46 VOTE

Message templates for comments

Be able to create message templates for comments the way you can for emails today.

over 3 years ago in Comments / @ mentions 4 Backlog

24 VOTE

Export Busiest Times heat map of volumes (as csv)

No description provided

almost 2 years ago in Analytics - Widgets - Heatmap 0 Backlog

10 VOTE

CSAT link expiration

Set a duration after which the survey is not accessible

9 months ago in CSAT - Customisation - Survey 1 Backlog

50 VOTE

Google directory sync

Sync external contacts from Google Contacts into Front

almost 4 years ago in Developer Platform 0 Backlog

5 VOTE

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided

5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

27 VOTE

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.

about 2 years ago in Teammate availability 1 Backlog

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