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(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...
10 months ago in Core Product Experience / Search 0 Backlog

"Don't remind me again" for messages I need to forward and not @ people in

There are many points when by policy I am required to forward a message and copy in the relevant team. I know I can @ my teammates in Front, it's a great feature, and I use it often. I don't need to be reminded about it anymore, I haven't forgotte...
over 1 year ago in Core Product Experience 0 Backlog

iPad keyboard shortcuts

No description provided
about 4 years ago in Mobile 1 Backlog

Merge Dialpad SMS conversations into Dialpad voice conversations with same contact

The ability for Front to merge conversations between SMS and voice when the conversation is with the same contact (phone number). Screenshot displaying how Dialpad shows threads.
over 1 year ago in Core Product Experience / Existing integrations 0 Backlog

Automatically capitalize name when using variables

When using message variables (using the {{ shortcut), for example if you write "Hi {{recipient.first_name}}," and the contact name isn't capitalized, then you have to manually update it. Would be great if this variable automatically capitalized th...
over 1 year ago in Message templates 0 Backlog

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.
10 months ago in Knowledge Base 0 Backlog

Differentiate Trash and Spam statuses when using API (both are "deleted")

Trash emails are email that us (humans) deleted, but the Spam emails are emails that were deleted automatically in Gmail (in our case) and, when brought to Front, were automatically moved to Spam. However that spam classification does not always w...
over 2 years ago in Developer Platform 0 Backlog

Drafts API: Drop requirement for supplying channel_id

Right now Front requires a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?
over 2 years ago in Core API 0 Backlog

Add Tags as a new field in the composer (i.e. To, CC, BCC, Subject, Tags)

Could you please move the Tags in the message composer UI to facilitate the use of TAB to add tags? Meaning that after entering the "To" field into the composer field, you'd be able to TAB to the tags and more easily add a tag to an email.
over 2 years ago in Composer 0 Backlog

"Share" button that deep links to certain parts of the app (i.e. a link to a rule) from the desktop app

This would allow users to share specific rules, views, pages, inboxes, they are viewing with teammates. Currently not possible in the Desktop app.
over 2 years ago in Core Product Experience 1 Backlog