All ideas

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.

Ability to copy message templates.

As a team leader, I want to be able to ensure my team follows our correct operating procedure. With that, there's a need to have more control over the visual interface that agents work out of. I'd want to be able to add comments with HTML to show ...

Have the possibility to assign yourself on a conversation with one click

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...

Since merging of Topics can't be undone, it would be good to be able to restrict who can do this through a permission setting.

If a teammate is invited without specifying a workspace to add the teammate to (generally via SCIM), Front will add them to the "default" workspace, which is the workspace with the lowest ID. This can lead to teammates being added to a workspace t...

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...

Ability to use the Front app while being offline - all major functionality

It would be nice to be able to choose the information displayed on the conversation list. For instance, if we want to display the end-user involved in the conversation or just the subject email or the assignee.