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See sent messages in delegated inbox

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over 3 years ago in Delegated inboxes 0 Backlog

Option to disable auto bullets on "*" or "-" in iOS Mobile App (like on deskstop)

I some cases I paste items which start with "*" or "-" and FrontApp auto formats them to bullets. I want to be able to disable this as I can on the desktop.
11 months ago in Compose - write efficiently with quality / Native features 0 Backlog

Multiple plugins open simultaneously

Sometimes I need to copy multiple fields of information directly from one plugin to another. Having multiple plugins all open could also allow more of a customizable "dashboard" experience in Front.
11 months ago in Developer Platform 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
over 3 years ago in Business Hours and time measure 0 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
over 3 years ago in Load balancing 0 Backlog

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
11 months ago in Other (Contacts) 0 Backlog

Dynamic sizing for Front Chat composer

When responding to Front Chat messages, the draft window at the bottom of the screen doesn't get bigger to show the whole message, so you have to scroll on the side to read it all, other interactions i.e. emails, the window will get bigger until i...
11 months ago in Composer / Front Chat 0 Backlog

Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
11 months ago in Knowledge Base 0 Backlog

Fetch Google location (and other values) from Google Business Messages payload

Having the Google Business Messages integration is a great feature. However, with more than 200 Business profile locations on Google connected to the same agent, it's difficult to get an overview of what location customers started the Business Mes...
11 months ago in Developer Platform 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
11 months ago in Bulk updates / Email channels 0 Backlog