ADD A NEW IDEA

All ideas

Showing 1773

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
over 4 years ago in Business Hours and time measure 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
over 4 years ago in 3rd party 0 Backlog

Delay conditions below a minute

For certain use cases we need to wait a few seconds after an event in Front before a Rule triggers. It would be helpful if Time Since Trigger (and other delayed conditions) could support a finer granularity in seconds.
over 4 years ago in Rule conditions 0 Backlog

Create an email from discussion

Ability to initiate an email message from within an ongoing Discussion. Ideally a colleague can start a discussion, and after we figure things out we can send an email to whatever was the subject, and keep the history of what was discussed.
over 2 years ago in Internal discussions 0 Backlog

Always display or pin calendar month view in P4

No description provided
over 2 years ago in Calendar View 1 Backlog

Create multiple links for single dynamic object / context link

Certain customers want to link to multiple systems from a single pattern. This feature would allow a user add more than one link to a context link / dynamic object.
over 1 year ago in Developer Platform 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
over 1 year ago in Message templates 1 Backlog

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided
over 3 years ago in Live Chat 0 Backlog

Attachments indicator when you print

No description provided
over 4 years ago in Printing 1 Backlog

Meeting Times on Calendar Below 15 Minutes

Allow customers to book times with you below 15 minutes (a 10 minute meeting for example)
11 months ago in Schedule - manage your calendar 0 Backlog