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Link to existing conversation by ID or search dialog

Currently, the only way to link existing conversations is with Mass linking (selecting multiple conversations in the conversation list). Linking existing conversations is impractical and difficult for users if the conversations do not already exis...
10 months ago in Linked conversations 0 Backlog

Starred folder should have a counter

Today, the Starred folder does not have a count next to it. Suggestion to treat this folder like others in the sidebar and have a counter.
over 1 year ago in P1 navigation - left pane 0 Backlog

Copy & paste code blocks in composer with proper formatting

Ability to insert a block of code in an email body correctly either through copy pasting.
over 2 years ago in Composer 0 Backlog

Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
10 months ago in Knowledge Base 0 Backlog

More meaningful API rules endpoint results

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...
over 1 year ago in Workflows 0 Backlog

Keyboard shortcut: send later

No description provided
over 1 year ago in Keyboard shortcuts / Snooze 3 Backlog

Custom Variable for Template

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have
over 1 year ago in Core Product Experience 0 Backlog

Personalized Calendar Links

When sending a calendar link to a recipient, it would be nice (since this could be a 1 to 1 conversation) to personalize it so their name and email address are already populated, no need to send a generic 'link' where they then have to input their...
10 months ago in Schedule - manage your calendar 0 Backlog

Ask where to save each file before downloading

Hi, I think it would be nice to have the option to be asked where each file will be saved before downloading, like google chrome does.
over 1 year ago in Other (CPX) 0 Backlog

Make UNC-Paths clickable

Make clickable links to UNC-paths, starting with \\ just like normal Website-Links \\myfileserver\folder1\folder2
10 months ago in Core Product Experience 0 Backlog