ADD A NEW IDEA

All ideas

Showing 1700

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
about 4 years ago in Load balancing 0 Backlog

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".
10 months ago in Core Product Experience 0 Backlog

Api access to teammate status

the green, orange and red dot should be accessible via the api on the teammate object
over 1 year ago in Core API 2 Backlog

Polls in emails and discussions

No description provided
over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
about 4 years ago in Analytics - Widgets - timeline 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
about 4 years ago in Business Hours and time measure 0 Backlog

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...
10 months ago in Developer Platform 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
about 4 years ago in 3rd party 0 Backlog

Apple Watch app

No description provided
over 2 years ago in Client Platform 0 Backlog

Attachments indicator when you print

No description provided
about 4 years ago in Printing 1 Backlog