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See sent messages in delegated inbox

No description provided
almost 4 years ago in Delegated inboxes 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
almost 4 years ago in Load balancing 0 Backlog

Read Emails Aloud - Play Emails

Our team used to use the "Play Emails" feature in Outlook where Outlook would read the text of an email aloud over audio to the user. This would help them with making sure sentences flowed and they didn't miss any major talking points. It was also...
10 months ago in Native features 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
almost 4 years ago in Analytics - Widgets - timeline 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
almost 4 years ago in Business Hours and time measure 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
almost 4 years ago in 3rd party 0 Backlog

Export a contact list

Export a contact list, rather than all contacts, or even better, allow us to export a contact directly to a Mailchimp list from Front.
over 1 year ago in Contacts 0 Backlog

Attachments indicator when you print

No description provided
about 4 years ago in Printing 1 Backlog

Configure Instagram to log DMs & Comments into separate inboxes

We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and D...
over 1 year ago in Existing integrations 3 Backlog

Better search/filter/organization for Knowledge Base redirects

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.
10 months ago in Knowledge Base 0 Backlog