All ideas

I would like to be able to, ideally, click on a subscriber icon and have a search result (like pinned comments) pop up with only their comments from an email /internal comment chain. I am often looking back to see what Karen or Bob said about such...

When analyzing one person's stats, I would like to exclude the email threads that only have one email without an answer. They could be considered as automatic emails (example: someone has accepted my calendar invite).

Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

no longer a need to say “Thank you” or acknowledge e-mails internally. Give a “Thumbs-up”, a “heart” or other emojis on an e-mail by clicking the below button. Or Front suggest a response to choose from. It is similar to Teams

Notification setting that only allows calendar notifications and mutes all other types of notifications