ADD A NEW IDEA

All ideas

Showing 2062

Ability to create account lists dynamically

I'd like to be able to create lists of accounts (especially dynamic lists based on values from custom fields, etc.)
about 2 years ago in Contacts 0 Backlog

Dynamically Display Knowledge Base Articles based on custom fields

Once or if we support the ability gate Knowledge Base behind a login page, then the Knowledge Base could dynamically show articles based on the user's custom fields tied to their account. For example, if a school provides a Knowledge Base to paren...
over 1 year ago in Knowledge Base 0 Backlog

Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
over 1 year ago in Admin Experience 0 Backlog

Add blocked/deleted teammates to filter

Blocked/deleted teammates don't appear in filters. It makes it difficult to rebuild metrics in the past for those teammates. when creating a report w/ specific teammates, customer would like to be able to choose teammates who are no longer w...
over 4 years ago in Insights 0 Backlog

[Import] Knowledge base external integration with Wordpress

Integrate articles from Wordpress site to Knowledge base articles
over 1 year ago in Knowledge Base 0 Backlog

Keyboard shortcut: handle attachments

It would be great if it was possible to add an attachment with a keyboard shortcut.
about 2 years ago in Attachments / Keyboard shortcuts 1 Backlog

O365 / Azure encryption integration

For messages sent/received with O365's native encryption feature, allow the content to be decrypted and viewed without leaving Front. Similarly, allow encrypted messages to be sent from Front which can be decrypted by appropriate O365 users.
over 4 years ago in Security 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
about 1 year ago in Message templates 0 Backlog

Scheduling - round robin assignment of invites

No description provided
over 4 years ago in Scheduling Links 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
almost 4 years ago in Object/resource management 2 Backlog