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Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
over 2 years ago in Core Product Experience / Insights 0 Backlog

Ability to hide fields when creating or updating a module in Zoho

In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...

Assign Front Academy Courses/Paths

Customers want to be able to programmatically assign specific Front Academy courses to users. For example, when a new user is added to Front, they want a series of courses to be assigned to them.
12 months ago in Activation 0 Backlog

Front Views 'Select all inboxes' option

Looking for the ability to select all inboxes when creating a view so that the view captures a single tag across all current inboxes and any future inboxes that I have in the future. Currently, I would have to scroll through and manually select al...
about 2 years ago in Views 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
almost 2 years ago in Core Product Experience 0 Backlog

To have the ability to turn off the reading pane (conversation view) and only see list of emails

Having just started using Front (previously used Outlook), I find the Front screen far too busy and cluttered. I would much prefer the option to turn off the reading pane which makes the screen much clearer and easier to read.
over 2 years ago in Core Product Experience 0 Backlog

Add internal discussions to Analytics

No description provided
over 4 years ago in Insights / Metrics by type 0 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
about 4 years ago in Managing/Updating Events 0 Backlog

Outbound communication metrics

Open and Reply rates etc.
9 months ago in Insights 1 Will not do

Language support: Spanish

No description provided
about 4 years ago in Native features 0 Backlog