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Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
11 months ago in Workflows 1 Backlog

Ability to chat with other teammates within Front

Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)
over 1 year ago in Core Product Experience 1 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
about 1 year ago in Knowledge Base 0 Backlog

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.
about 1 year ago in Managing/Updating Events 0 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
almost 2 years ago in Scheduling Links 0 Backlog

Notify users of changes in a conversation when working on a separate window

When you draft an email on the browser and pop out the draft in a new window (not just a modal, a new browser window), you see only the draft and not the activity timeline. If there's a new message, a comment or something else happening, you will ...
4 months ago in Core Product Experience 0 Backlog

Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...
9 months ago in Existing integrations 0 Backlog

Notion integration

No description provided
over 3 years ago in New integration requests 1 Backlog

WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they...
about 1 year ago in WhatsApp 1 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
9 months ago in Core Product Experience 1 Backlog