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View previous and new ticket status in Analytics export
If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team ...
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6
VOTE
3
VOTE
Talkdesk Integration - Add Answering Agent to Call Logging
As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
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1
VOTE
3
VOTE
The Ability To Add Document Attachments To Contact Details within Front
This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )
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3
VOTE
Variable/tag for displaying assigned teammate's name within a message
Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...
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2
VOTE
Get notification when someone reacted to your comment
It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...
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4
VOTE
3
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3
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