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"Private public" tags as a feature

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
11 months ago in Tags 0 Backlog

Integration with 3CX - telephony system

3CX is a popular telephony solution, particularly in EMEA
11 months ago in Developer Platform 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
almost 2 years ago in P2 display - conversation list 2 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 1 year ago in Comments / @ mentions 1 Backlog

Ability to "mark conversations as distinct" so that option to merge disappears?

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

Be able to edit custom field in mobile app

Right now we are unbale to update custom fields in the mobile app. It would be great to be able to do this, especially for teams that work around the clock and on the go.
about 1 month ago in Core Product Experience / Custom fields 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
almost 2 years ago in Message templates 2 Backlog

Support custom fields for Zoho

Custom fields that are created for some module (e.g. contacts, leads) are not visible in Front either for edit or update. It would be great to be able to show these fields based on the plugin settings in Front.
about 1 month ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
over 1 year ago in Assign 2 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
almost 2 years ago in Core Product Experience 3 Backlog