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[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

[action] More text transformation for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
5 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop
6 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
almost 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
3 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
3 months ago in AI / AI similar conversations 0 Backlog

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
3 months ago in AI / AI tagging 0 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
9 months ago in AI / AI tagging 0 Backlog

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email
3 months ago in AI / AI summary 0 Backlog

[context] AI summarize available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads
over 1 year ago in AI / AI summary 0 Backlog