[scale] Increase AI tag limit (allow more than 10 per inbox)
We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
[context] Use an unpublished KB for suggested replies
It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
[tone] New 'Neutral' or 'Casual' Tone for AI compose
Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...
Use AI to generate Knowledge Base (KB) materials like FAQ or new articles
Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
Ability to modify existing tones with AI compose to align with how their company speaks, or have the AI learn their companies tone and make a custom tone. Ability to have a tone selected by default.