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[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account
about 2 months ago in AI / AI summary 0 Backlog

[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results
about 2 months ago in AI / AI similar conversations 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
5 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

[core] AI tagging to support a default "other" tag

"Other" tag: It would be nice that if the AI tagging couldn't find a matching tag, that it would automatically apply an "Other" category tag. That allows up to review and account for new categories or potentially a need to re-train the AI tags. Po...
about 2 months ago in AI / AI tagging 0 Backlog

[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.
about 2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
about 2 months ago in AI / AI tagging 0 Backlog

[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.
2 months ago in AI / AI tagging 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
about 1 year ago in AI / AI knowledge / Knowledge Base 0 Backlog

[action] More text transformation for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
2 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
about 1 month ago in AI / AI compose / Composer 0 Backlog