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[channel] AI Compose for SMS, Chat, custom

No description provided
over 1 year ago in AI / AI compose 2 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
over 1 year ago in AI / AI settings 0 Backlog

[context] Don't include closing salutation and signature in AI compose

It would be nice not to include "Best, Name" when using AI compose because this is already part of our signatures. This requires the users to remove it every time.
6 months ago in AI / AI compose 0 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
7 months ago in AI / AI tagging 1 Backlog

[language] More language support for AI Compose translate and AI message translate

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
9 days ago in AI / AI compose / AI language / AI message translation 1 Backlog

[action] *Automatic* AI Translation for Inbound and Outbound Messages

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...
5 months ago in AI / AI message translation 0 Backlog

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
5 months ago in AI / AI answer for chat 0 Backlog

[core] AI tagging rule to support more triggers (e.g move, new inbound conversations)

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...
7 months ago in AI / AI tagging 0 Backlog

[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
5 months ago in AI / AI compose 0 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
8 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog