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AI Summary of a conversation is available via the API

Ability to pull the AI Summary of a conversation via the API
4 months ago in AI / Core API 0 Backlog

AI Answers and Suggested replies to leverage All Front Conversation History

Leverage past email history for AI Answers/AI Compose in email
4 months ago in AI / AI knowledge / AI suggested replies (auto draft) / Chatbots 0 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
4 months ago in AI / AI settings / Chatbots 0 Backlog

AI tagging with SMS

Ability to set up AI tagging on SMS conversations
4 months ago in AI / AI tagging 0 Backlog

AI Compose on last email

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.
12 months ago in AI / AI compose 0 Backlog

Customizable templates for AI compose

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.
12 months ago in AI / AI compose 0 Backlog

Customizable context for AI summaries

We are excited about the new AI features like summarizing a thread or drafting a message. It would be useful if we had: The ability to summarize, not just the external conversation, but also the internal team comments The ability to summarize mult...
3 months ago in AI / AI summary / Core Product Experience 0

AI Conversation Data Extraction

It was be really powerful to extract specific data points from Conversation message data to be used for workflows, DOs, etc
4 months ago in AI 0 Backlog

AI tagging accuracy improvements

How to audit/re-validate samples for a given tag How to give negative reinforcement for AI tagging (either raising it to the admin or training the AI)
4 months ago in AI / AI tagging 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
5 months ago in AI / Insights 0 Backlog