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[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
about 1 year ago in AI / AI answer for chat 0 Backlog

Translate emails within Front with a simple button to click

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.
5 months ago in AI 1 Already available

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
over 1 year ago in AI / AI suggested replies (auto draft) / Live Chat 0 Planned

SLA based on Topics: adds Topics in Rule Conditions

No description provided
about 2 months ago in AI Topics / Rule conditions / SLA 0 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
over 2 years ago in AI / AI compose 3 Planned

Forcing AI results in a specific language per user

AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...
4 months ago in AI language 0 Backlog

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
4 months ago in AI / AI Smart QA / Workflows 0 Backlog

Use AI to generate Knowledge Base (KB) materials like FAQ or new articles

Use frequently asked questions from emails or conversations to generate an actual FAQ for the front Knowledge Base. Use email context to identify gaps in content and generate articles using AI.
almost 2 years ago in AI / AI knowledge / Knowledge Base 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
about 2 years ago in AI / AI settings 0 Backlog

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...
8 months ago in AI / AI answer for KB (Ask your KB) / AI suggested replies (auto draft) 0 Backlog