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Activation1
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Admin Experience138
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AI154
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Backoffice2
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Client Platform96
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Contacts80
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Core Product Experience631
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Developer Platform341
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Insights64
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Analytics areas0
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Analytics Exporting Data3
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Analytics Functionality12
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CSAT19
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Direct connectors0
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Insights - Other1
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Insights - Systems0
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Metrics13
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Breakdowns and totals2
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Business Hours and time measure3
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Metrics - misc improvements1
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Metrics by type5
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Knowledge Base76
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Live Chat101
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Search28
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Systems69
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Workflows113
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6
VOTE
Return search results where matches are all in the same message (and not split in the conversation)
Description: When searching for multiple keywords, Front returns conversation where the keywords can be in different messages in a conversation. Request: Have an option to return results where all the keywords are in the same message, but not nece...
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Handling Chatbot Messaging During Holidays/Slow Periods
Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
2
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Application Webhooks: Configure which inboxes to receive notifications from
As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...
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