All ideas

Currently when replying to an EML file that is opened in Front it will do the following for selecting the reply channel: Available private channel First available shared channel, sorted by alphabetical order Please update it to add the users...

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...

Make calendar reminders more obvious either visually or with sound.

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer

Users would like an option to hide/minimize OOO auto-replies from threads to see a clearer history of interactions.

Some conversations don't need to be answered (newsletters, automations etc.). They are archived/resolved very fast and therefore skew analytics' metrics. Conversation stages offered a "no action needed" status, but are now deprecated. The "archive...

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.

Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: how many conversations were in each status (custom ticketing status or open/snoozed) at a certain point in time.This would replace the "ope...

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...