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3
VOTE
Rule dynamic variable: "Trigger/Action author"
It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...
0
Backlog
3
VOTE
3
VOTE
7
VOTE
Count of conversations in a status over time
Value: Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: replace the "open at start" and "open at end" metric to: Allow custom statuses and status categories (open and waiting) Reflect accu...
0
Backlog
2
VOTE
Granular Permissions for Create/Edit/Archive/Delete
Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...
0
Backlog
3
VOTE
4
VOTE
1
VOTE
Lock down Make inbox visible to analytics button
Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...
0
Backlog
1
VOTE
[App Objects] Filter Rule Trigger by App Object Type
When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
0
Backlog
1
VOTE