ADD A NEW IDEA

All ideas

Showing 1782

Have a horizontal scroll bar/slider on the message view at all times

No description provided
over 2 years ago in Core Product Experience 0 Backlog

[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...
8 months ago in AI / AI tagging 0 Backlog

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...
over 2 years ago in Core Product Experience / P3 display 1 Backlog

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
over 4 years ago in AI / AI angel (QA before sending) / Other (workflows) / Workflows 0 Backlog

Option to disable console.logs in Front Chat

After installing Front Chat on my site, I see various items logged to the browser console, like the chat version - could you add an option to the Chat init code to allow developers to disable these logs?
8 months ago in Front Chat 0 Backlog

Rule sets to support dropdown custom fields

I think it would be beneficial for rule sets to support dropdown menu custom fields
3 months ago in Custom fields (smart rules) / Smart rules 0 Backlog

Support BIMI (Brand Indicators for Message Identification)

8 months ago in Compliance & security 0 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
over 1 year ago in Outbound/Sequences 0 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
about 2 years ago in Insights / SLA / Workflows 4 Backlog

Customize sound (volume and type) of notification

No description provided
almost 4 years ago in Desktop / Live Chat / Notifications 2 Backlog