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[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
8 months ago in AI / AI tagging 0 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
about 2 months ago in AI / AI similar conversations 0 Backlog

Use dynamic links in signatures

Customer is requesting the ability to use dynamic links in a signature. For example, when using the custom teammate field {{teammate.phone_number}}, they would like the number to be clickable.
3 months ago in Signatures 1 Backlog

RingCentral integration

No description provided
over 3 years ago in New integration requests 0 Backlog

Suggest users who I have interacted with the most in the participant menu

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...
over 1 year ago in Access - what's accessible or visible to whom in P3 0 Backlog

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...
11 months ago in Workspaces 0 Backlog

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
about 2 months ago in AI / AI tagging 0 Backlog

Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...
over 1 year ago in Collaborate - work together seamlessly / Keyboard shortcuts 2 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
5 months ago in Admin Experience 1 Backlog

Ability to initiate 1:1 WhatsApp conversation with more than one person at a time

No description provided
about 1 year ago in Existing integrations 0 Backlog