All ideas

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Enable Load Balancing for Rule Set

Load Balancing simply isn't offered in rule sets yet. This would be a plus.

almost 2 years ago in Workflows 0 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...

over 1 year ago in Metrics 1 Backlog

18 VOTE

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

over 2 years ago in Live Chat 0 Backlog

7 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

12 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

11 VOTE

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.

over 1 year ago in New integration requests 0 Backlog

10 VOTE

Support Private Slack Channel Connections

My team and I loved front during our testing. But, front does not have the ability to import private slack channels which is a huge blocker for us.

over 1 year ago in Existing integrations 1 Backlog

9 VOTE

Company level views including Inboxes across workspaces

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.

over 1 year ago in Core Product Experience 1 Backlog

15 VOTE

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)

about 2 years ago in New integration requests / Workflows 1 Backlog

2 VOTE

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.

4 months ago in Developer Platform / Existing integrations 0 Backlog

2 VOTE

Customize Jira comment behavior in Front

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...

4 months ago in Developer Platform / Existing integrations 0 Backlog

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