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Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
7 months ago in Chatbots / Live Chat 1 Launched

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
over 2 years ago in Teammate Groups 3 Launched

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
over 1 year ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Launched

[KB access control] Gate/restrict knowledge base visibility by internal teammate groups

The ability to restrict access to view KB content by certain teams or user groups in Front.
over 1 year ago in Knowledge Base 1 Launched

Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
almost 2 years ago in Chatbots 2 Launched

[KB stale article] Ability to recognize out of date KB articles and set expiration

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
over 1 year ago in Knowledge Base 0 Launched

Include images, attachments, and gif in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
almost 2 years ago in Chatbots 0 Launched

Multi-language support / localization for Knowledge Base

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...
over 1 year ago in Knowledge Base 3 Launched

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
about 2 years ago in Live Chat 1 Launched

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
almost 2 years ago in Chatbots 0 Launched