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Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...

over 2 years ago in Default channel management 4 Backlog

24 VOTE

Unread counters for shared inboxes

No description provided

almost 2 years ago in Core Product Experience 0 Backlog

4 VOTE

Display upcoming SLA breaches in the Live Dashboard

No description provided

4 months ago in Insights 0 Backlog

22 VOTE

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

over 1 year ago in Workspaces 0 Backlog

3 VOTE

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...

3 months ago in AI / AI angel (QA before sending) 0 Backlog

3 VOTE

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.

3 months ago in AI / AI summary 0 Backlog

11 VOTE

Attio CRM Integration

You have old-school legacy CRM integrations like Hubspot & Salesforce... please make now asap one for the next-gen, modern, powerful, flexible and data-driven CRM https://attio.com/

10 months ago in New integration requests 1 Backlog

9 VOTE

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...

8 months ago in Dev Relations / Front Chat 1 Backlog

20 VOTE

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...

over 1 year ago in Scheduling Links 0 Backlog

23 VOTE

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...

almost 2 years ago in Developer Platform 3 Backlog

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