ADD A NEW IDEA

All ideas

Showing 1681 of 1681

New metric: first reply handle time

In Analytics, measure handle time for first reply only
almost 2 years ago in Analytics - Times 0 Backlog

Salesforce plugin — log email to multiple recipients at once

No description provided
almost 2 years ago in Existing integrations 0 Backlog

Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
almost 2 years ago in Core Product Experience 0 Backlog

Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.
almost 2 years ago in Accounts Manager 0 Backlog

Remove Participants as an option for the Move Action in rules

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
almost 2 years ago in Rule actions 1 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
almost 2 years ago in Assign / Assigning 0 Backlog

View for Tags that would include Archived Emails

We use tags to track certain items that need to be paid out on a monthly basis. It would be very helpful to have a view of these tagged emails that have been archived so we could have them all in one place without them having to be Open.
almost 2 years ago in Core Product Experience 0 Backlog

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
almost 2 years ago in Admin Experience 0 Backlog

Salesforce plugin - support "related" & "Whatid" fields on Tasks

the goal is to have Salesforce Tasks assigned to a specific Opportunity in Salesforce so that we have multiple tasks under one Opportunity and you can sort by Opportunity in SF and see your tasks for JUST that opportunity. In the integration with ...
almost 2 years ago in Existing integrations 0 Backlog

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
almost 2 years ago in Custom fields (smart rules) 0 Backlog