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When adding a contact group to Sequence recipients, all contact columns should be added to the recipient table.

Feature request When selecting a contact group in the sequence recipients editor, all the contact card columns should be added to the sequence recipient table. Current behavior When adding a contact group to the sequence recipient table, only the ...
over 1 year ago in Outbound/Sequences 0 Backlog

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...
over 1 year ago in Core Product Experience / P3 display 1 Backlog

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...
over 1 year ago in Developer Platform 3 Backlog

Ability to Print without Tags

Have an option that allows print to be used without tags listed
over 1 year ago in Printing 0 Backlog

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.
over 1 year ago in Contacts 0 Backlog

Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply

Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
over 1 year ago in Notifications 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
over 1 year ago in Security 0 Backlog

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...
over 1 year ago in Access - what's accessible or visible to whom in P3 0 Backlog

Make the 'printed by {username}' optional

When printing a mail 'printed by {username}' is added before the content. Could this be made optional (like the print attachments)?
over 1 year ago in Other (CPX) 0 Backlog
356 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
over 1 year ago in Email channels 15 Backlog