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Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
9 months ago in Other (Contacts) 0 Backlog

Dynamic sizing for Front Chat composer

When responding to Front Chat messages, the draft window at the bottom of the screen doesn't get bigger to show the whole message, so you have to scroll on the side to read it all, other interactions i.e. emails, the window will get bigger until i...
9 months ago in Composer / Front Chat 0 Backlog

Create an API endpoint to get all knowledge base articles.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.
9 months ago in Knowledge Base 0 Backlog

Iframe Plug in on Knowledge Center Articles

Iframe plug-in on knowledge center articles so that we can put in supademos using script instead of youtube links. This helps give visual step by step examples to users reading our articles.
9 months ago in Knowledge Base 0 Backlog

Fetch Google location (and other values) from Google Business Messages payload

Having the Google Business Messages integration is a great feature. However, with more than 200 Business profile locations on Google connected to the same agent, it's difficult to get an overview of what location customers started the Business Mes...
9 months ago in Developer Platform 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
9 months ago in Bulk updates / Email channels 0 Backlog

Rearrange attachments in an email draft

When attaching multiple files to an email draft, it might be helpful to be able to rearrange the files in an order which makes sense. For example, you might upload 10 files that are a mix of excel files, PDF files, and jpg files. With this feature...
10 months ago in Attachments 0 Backlog

Chatbot step counter

The chat bot currently allows me (as of this post) 400 steps, which includes the very first step. As I build my chatbot out, it would be great if the ChatBot editor would tell me how many steps/bubbles i have left to add. That would help me determ...
10 months ago in Chatbots 0 Backlog

Provide access to Zoom meeting settings in Front

As a Zoom meeting user, I need to be able to set audio and camera defaults and assign cohosts when I create a meeting in order to efficiently create a meeting. Currently, I have to create the meeting in Front and then go into the Zoom app to adjus...
10 months ago in Schedule - manage your calendar 0 Backlog

Keyboard shortcuts: Change Canned Response Shortcut command+shift+5 to something that isn't the same shortcut for a screen record on Mac.

Your current canned response shortcut is command+shift+5. This is the same exact shortcut as a screen record on Mac computers. I have disabled the screen record shortcut on my Mac for this reason. We often need to screen record for tech purposes.
10 months ago in Keyboard shortcuts 0 Backlog