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Activation1
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Admin Experience142
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AI169
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Backoffice2
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Client Platform97
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Contacts81
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Core Product Experience641
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Developer Platform354
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Insights74
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Analytics areas1
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Analytics Exporting Data5
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Analytics Functionality15
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CSAT19
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Direct connectors0
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Insights - Other1
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Insights - Systems0
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Metrics13
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Breakdowns and totals2
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Business Hours and time measure3
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Metrics - misc improvements1
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Metrics by type5
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Knowledge Base86
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Live Chat113
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Search28
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Systems69
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Workflows116
All ideas
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Showing 1615
3
VOTE
Do not override customer contact details with pre-live chat form entries
We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
3
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3
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Let users of an inbox be able to see what other users have access to this inbox.
Users of a shared inbox need to know who they share the inbox with. It is indispensible for cooperation and communication that users of shared inboxes know who else has the information they have. Most of the users are not administrators. Administr...
3
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Customize chatbot flow based on chat visitor geographic location
Ability to customize the chatbot flow and serve a different flow to chat visitors based on their geographic location. For example, many companies only service particular regions or countries. It would be great if the chatbot could determine a user...
3
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3
VOTE
Focus on the composer after exiting message template window via keyboard
When composing a message, if I open up the message template window and decide to not insert a message but instead exit the window with `ESCAPE` for example. The composer window does not get refocused and I have to use the mouse to click into the c...
3
VOTE
When adding a contact group to Sequence recipients, all contact columns should be added to the recipient table.
Feature request When selecting a contact group in the sequence recipients editor, all the contact card columns should be added to the sequence recipient table. Current behavior When adding a contact group to the sequence recipient table, only the ...