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Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
almost 2 years ago in Advanced rule conditions and actions / Workflows 0 Backlog

Chatbot does not recognize line breaks upon receipt

Front's chatbot does not recognize line breaks. This means that requests group into large blocks of text that can be difficult to decipher - and lead to errors. It also differs from how the customer intended to submit their request (since line bre...
over 1 year ago in Chatbots 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
almost 2 years ago in Existing integrations 1 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
almost 2 years ago in Core API 0 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
8 months ago in Admin Experience 0 Backlog

Macros: "Move Message to New Conversation" as action

It would be nice if we had a macro option to move a conversation to a new message. Along with this option it would be super handy if we could preset the To address on the new message.
8 months ago in Macros 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
almost 2 years ago in Insights 0 Backlog

Ability to add custom logo to scheduling link

No description provided
over 2 years ago in Scheduling Links 0 Backlog

API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...
over 1 year ago in Front Chat 3 Backlog

Integration with Microsoft Report Message Add-in

No description provided
over 1 year ago in New integration requests 0 Backlog