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Schedule a meeting from an email

Add a button that schedules a meeting with everyone that is on the email. It would be on the three-dot dropdown menu along with "Forward" and "Forward as a new conversation" - something like "Schedule meeting" - click that would pop open the calen...
over 1 year ago in Cal/scheduling efficiency 1 Backlog

Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
11 months ago in Ticketing 1 Backlog

Required tags dialog should set the cursor on the first field when opened

We use the normal tags feature, and a custom tag feature where we tag the customer name. These data are required to resolve a ticket. Annoyingly, the "Tagging required" dialog box supports autofill, but it doesn't default to selecting any field in...
about 1 month ago in Workflows 0 Backlog

Add support for resource alias 'ext_id' to the GET Message endpoint

Currently the Get Message endpoint for Front's Core API does not allow lookup on the external ID field. It would be nice if we allowed lookup on the external_id as a resource alias much like the GET Account endpoint.
3 months ago in Core API 0

Change Private Tag to Shared

Have the ability to change a once private tag to a shared tag.
6 months ago in Core Product Experience / Permissions 0 Backlog

The ability to collapse subtags under the parent tag on the mobile app

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
over 2 years ago in Mobile 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
over 1 year ago in CSAT 1 Backlog

Improved Assignment Queues Visibility and Management for admins

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
about 2 years ago in Assign / Workflows 0 Backlog

Zoom Phone channel integration

No description provided
over 4 years ago in New integration requests 9 Backlog

Testing rules: rule sets support

Allow rules using rule sets to be tested with the 'Test conversation' feature
9 months ago in Workflows 0 Backlog