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Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
about 3 years ago in Default channel management 7 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
about 4 years ago in Managing/Updating Events 1 Backlog

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
over 2 years ago in Object/resource management 0 Backlog

Add support for resource alias 'ext_id' to the GET Message endpoint

Currently the Get Message endpoint for Front's Core API does not allow lookup on the external ID field. It would be nice if we allowed lookup on the external_id as a resource alias much like the GET Account endpoint.
about 2 months ago in Core API 0

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
almost 2 years ago in Contacts / Custom fields / Developer Platform 0 Backlog

[scale] AI tagging for individual inboxes

No description provided
about 1 year ago in AI / AI tagging 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 2 years ago in P2 display - conversation list 2 Backlog

Live Dashboard - Filter on Accounts

Would be great to have a view of the current situation for a specific customer.
25 days ago in Live dashboard 1 Backlog

API/Webhook export of Audit logs

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel
2 months ago in Admin audit trail / Compliance & security 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
over 2 years ago in Message templates 2 Backlog