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Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
almost 2 years ago in Knowledge Base 0 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
almost 2 years ago in Front Chat / Merge / privacy leaks / threading 0 Backlog

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
about 1 month ago in Admin Experience / Views 0 Backlog

Analytics metrics for connectors

No description provided
about 1 month ago in Insights 0 Backlog

Share conversation to another mailbox

It's not possible to share an existing conversation to another shared mailbox - you can only move it which is not always appropriate. For example the accounts mailbox might need to be included in a conversation about a payment for an order being h...
about 1 month ago in Core Product Experience 0 Backlog

Request to Increase Recipient Limit for Sequences

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...
almost 2 years ago in Outbound/Sequences 0 Backlog

Add quick actions to Portal - Self Service Actions

All customers on the portal to take quick actions by surfacing quick actions (similar to macros in the inbox) on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as...
3 months ago in Customer Portal 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
almost 2 years ago in Front Chat / Live Chat 1 Backlog

Hide the default ticket statuses

We're not using the "Waiting" status, that is too generic for us. We have created custom statuses like "Waiting for Customer answer" or "Waiting for logistics answer", that work well. But we are "stuck" with the standard "Waiting" status that we d...
5 months ago in Core Product Experience 3 Already available

Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
over 2 years ago in Core Product Experience 6 Backlog