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Ability to choose download location for email attachment

No description provided
over 2 years ago in Attachments 0 Backlog

AI connectors

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users
7 months ago in AI / AI answer for chat / Developer Platform 0 Backlog

Ability to Print without Tags

Have an option that allows print to be used without tags listed
over 2 years ago in Printing 0 Backlog

Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...
about 1 year ago in Knowledge Base 0 Backlog

[context] AI Compose based on most recent email in the thread

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.
about 2 years ago in AI / AI compose 0 Backlog

[App Objects] Filter Rule Trigger by App Object Type

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
7 months ago in Dynamic objects / Rule trigger / Workflows 0 Backlog

Link TAG and SIGNATURE

When a specific TAG is being used -> link it to the proper signature. Ex: tag is "prospect" -> use the prospect signature. Same for client, same for a specific product or campain.
7 months ago in Signature management / Tags 0 Backlog

Dynamic objects: allow options without a static prefix/suffix

For example, hexadecimal strings of a specific length should be allowed to be turned into dynamic objects even without a static prefix.
over 1 year ago in Dynamic objects 0 Backlog

Send a vacation responder only ONCE to one receiver/mailthread

I'm often CC on mails, and I bet my partners go crazy when a conversation keeps going when I'm out of office or on vacation and they get a vacation responder after each e-mail from me. I believe it is a standard nowadays to have a function to only...
about 2 years ago in Vacation responders 0 Backlog

Display online status of chat agents in chat widget

Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.
about 2 years ago in Live Chat 0 Backlog