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'Scroll to top' button for Knowledge base

For Knowledge Base it would be great to have a 'top of the page" button in the articles (they can be pretty long) the KB homepages (can contain a lot of articles and categories) It would be great to have it at the bottom, or even better on the rig...
about 2 years ago in Knowledge Base 0 Backlog

Support Azure Service Principals to prevent need for channel password reauth

See cnv_fd559dv.
about 2 years ago in Email channels 0 Backlog

Keyboard shortcut to go to most recent / oldest email in a conversation

No description provided
about 4 years ago in Desktop 0 Backlog

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...
about 1 year ago in AI / AI tagging 0 Backlog

Templated calendar events

We create a lot of events in our calendar to manage our work and meetings. It would be great to save the event settings as a custom template that we could select again in the future.A small drop-down button like the snooze option would work.
about 2 years ago in Cal/scheduling efficiency 0 Backlog

Use default field configuration for Jira projects

Currently, a user can customize the fields they see when creating a Jira ticket via the plugin. This allows them to select the fields that are appropriate for that project and ticket type. However, for large organizations, this requires every sing...
about 2 years ago in Existing integrations 0 Backlog

Review prompt for automatically created/old contacts

With popups to review old tags and old rules, Front should also have a function/feature asking to delete/review old/unused contacts.
about 2 years ago in Contacts Manager 0 Backlog

Ability to customize thank you page once CSAT survey is completed

Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...
about 1 year ago in CSAT 0 Backlog

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email
about 1 year ago in AI / AI summary 0 Backlog

Delete a single message in the thread

From admin perspective I do not extend permissions to permanently delete emails to end users, since often they ask me to restore thing deleted in error or move to trash by spam filtering. All users have permission to delete/mark as spam, however, ...
about 2 years ago in Access - what's accessible or visible to whom in P3 / Other (CPX) 0 Backlog