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Integration with Atriis, Aimendo (Travel Specific)

https://www.atriis.com/ https://tmc2staging.portal.azure-api.net/signup https://aimendo.com/bot_squad Aimendo would work in integration with a tool like Atriis so that: Email comes in from client saying “ I need to travel out on the 18th March to ...
over 1 year ago in New integration requests 0 Backlog

Improve the analytics available to agents ("Me" workspace)

No description provided
10 months ago in Insights 0 Backlog

Local data servers

Front has data servers in the US and Ireland. Customers outside of these countries/outside of the EU may need to their data to be stored in their own country for compliance reasons. If you are voting for this idea, please leave a comment with the ...
over 2 years ago in Compliance & security 0 Backlog

Auto Redact Credit Card Information

Customers sometimes send in their complete credit card number, putting themselves and our company at risk for fraud. I have worked with other platforms that auto redact this information prior to the email getting into the inbox.
over 1 year ago in Core Product Experience 0 Backlog

Add contact notes to dynamic variables in rules

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...
over 2 years ago in Smart rules 1 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
10 months ago in Core API 0 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
10 months ago in Schedule - manage your calendar 0 Backlog

Login-controlled support form

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...
10 months ago in Form 0 Backlog

Log messages as emails to Hubspot, not Notes

At the moment, emails are only added as Notes within HubSpot - not as actual copies of the emails received from contacts - which can be altered after the fact & easily skew reporting.
over 2 years ago in Existing integrations 0 Backlog

Videoask integration

https://www.videoask.com/product
over 2 years ago in New integration requests 0 Backlog