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Sort conversation list by received/imported timestamp rather than sent timestamp

Front today displays conversations in order of when they were sent, not received or imported in the product. This is a suggestion to offer sorting by received timestamp instead of sent.
over 2 years ago in P2 display - conversation list 0 Backlog

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
over 1 year ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
almost 5 years ago in Permissions 0 Backlog

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
over 4 years ago in Object/resource management / Teammate Groups 0 Backlog

[accuracy] Similar conversations feedback loop reinforcement

Similar conversations lack of accuracy.Ideas: Allow to remove "similar" results and use this as training signal to improve the accuracy
over 1 year ago in AI / AI similar conversations 0 Planned

Choose whether a moved conversation (by a rule) is archived or not for subscribers

When a conversation is moved by a rule : Choose whether it archives or not for subscribers : today, front automatically archives the conversation for subscribers.
over 2 years ago in Workflows 0 Backlog

Stripe Integration

It would be great to see the customer's products/subscriptions in Stripe without having to leave the conversation
over 2 years ago in Developer Platform 0 Backlog

Shared scheduling link for multiple people

Ability to have scheduling links for 2 or more people so that all teammates can offer their availability and a guest can schedule with any of them.
almost 5 years ago in Cal Collaboration / Scheduling Links 0 Backlog

Improve Chat Transcript Email Styling/Formatting

The chat transcript emails can be difficult to read—especially for longer conversations. They often appear as one long quoted thread, which makes it hard to follow the back-and-forth flow of the conversation. It would be a big improvement if the t...
8 months ago in Front Chat 0 Backlog

Snooze or pause an inbox so emails come through in batches

No description provided
over 4 years ago in Snooze 3 Backlog