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    Export tags to CSV

    Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
    over 2 years ago in Admin Experience 0 Backlog

    Customize the aggregation of a metric in Analytics

    Aggregate metrics by median/percentiles, not only averages
    over 3 years ago in Existing metrics 0 Backlog

    Select signature when autoreplying

    Select signature when using the [Reply with a message template] rule or macro action.
    over 4 years ago in Auto-reply 0 Backlog

    Send notification when conversations is reported as phishing or spam

    Allow admins to configure an address that phishing emails should be sent to
    over 4 years ago in Admin Experience / Channel management / Security 1 Backlog

    Create linked conversations to an existing conversation using the public API

    The ability to create a linked conversation via the API and attach it to an existing conversation
    about 2 years ago in  0 Backlog

    Time-based dynamic variables

    Example use case: In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes...
    about 3 years ago in Smart rules 1 Backlog

    Analytics Automated Email Customization

    When creating a view under analytics you have the ability to send yourself automated reports via email. When looking at the "tags" report you have the option to select "all tags" or "filtered tags". Currently the emailed reports always function as...
    4 months ago in Scheduling and automation 0 Backlog

    CSAT analytics table by tag (issue type)

    Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
    about 2 years ago in CSAT 0 Backlog

    Log emails from Front to Gainsight

    Similar to how the Salesforce and Hubspot rules work
    over 2 years ago in Existing integrations 0 Backlog

    SSO for Gated Knowledge Base

    Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
    about 1 year ago in Knowledge Base 0 Already available