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Calendar Default Visbility

Defaulting calendar settings to at least "allows teammates to see each other’s free/busy information but not the details of their events".
10 months ago in Core Product Experience 0 Backlog

Lithuanian option for AI language

Expand AI language capabilities to include Lithuanian
10 months ago in AI language 0 Backlog

Support for Embedded, tab-enabled Tables/Forms in Templates

Why Tables/Forms? Forms provide a more efficient method of entering structured data. Forms also reduce errors and encourage data consistency. Desirable Tables/Forms Features Inserting a Table, using the same style of 'Insert Table" interface found...
over 2 years ago in Message templates 0 Backlog

No default selection of send channel when creating draft

No description provided
over 2 years ago in Composer 0 Backlog

Separate KBs for different workspaces or teammate groups

We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...
over 1 year ago in Knowledge Base 0 Backlog

Adding responses to Reviews and Q&As to to Google Business feature.

On top of responding to messages on GMB, the Google Business feature should explore adding reviews and Q&As as channels. The ability for our team to respond directly to all correspondences from Google users in one place would be invaluable.
over 2 years ago in Existing integrations 1 Backlog

Hide custom apps from users

When a custom app is being developed and tested, I want to hide it from normal users (visible to admins only).
over 2 years ago in Developer Platform 0 Backlog

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.
10 months ago in Admin Experience 0 Backlog

CSAT: instant rating capability

No description provided
over 3 years ago in CSAT 0 Backlog

Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
over 3 years ago in Live Chat 2 Backlog