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Sync out-of-office from Google Calendar (or others) to Time off in Front

When you set yourself as away in Google Calendar - Sync this state to Front and automatically set yourself as away in Front.Have a primary out-of-office template which could be used as standard.
6 months ago in Admin Experience / Workforce management 0 Backlog

Shared inbox conversation filter

Hi Team, Currently, we can filter by tag, Assignee, and ticketing statuses in the shared inboxes filter, which is great. However, I think it would be even more useful if we could also filter by tags that are not applied. As an admin, it's essentia...
6 months ago in Core Product Experience 0 Backlog

Support Snooze activities in Intercom

When snoozing a conversation in an Intercom channel in Front, this is synced to Intercom as "Archived" which is not intended. Request is to support Snooze activities fully in both systems. https://developers.intercom.com/docs/references/rest-api/a...
almost 2 years ago in Intercom 0 Backlog

Shortcut integration

https://shortcut.com
over 4 years ago in New integration requests 1 Backlog

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
over 1 year ago in Existing integrations 1 Backlog

Add an Unsubscribe from List button similar to ProtonMail

I apologise if this idea has been suggested before, but I'm sure many people also get spam emails or have been signed up to a mailing list without knowing it. The idea is to have a front scan an email for an "unsubscribe from mailing list" link in...
over 1 year ago in Core Product Experience 1 Backlog

Signatures for Whatsapp, Facebook, Instagram

We speak to our members through multiple channels and currently only able to put Signatures on the bottom of emails. We sign off our messages really simple "Arran - Tech Support" however it's crucial that we do that so our members know who they're...
over 1 year ago in Composer / Signatures 0 Backlog

Add "conversation created date" to the exports

As of today the conversation created field in the messages export is based on segments rather than conversation ID. It would be nice to be able to filter by conversation ID being created.
12 months ago in Exports, API and connectors 0 Backlog

Alerts based on metrics

My team needs to be notified once a specific tag is used by our customer support team. For example, if we receive 6 "website_issues" tag in one day, this is a critical function for our business and we would like to be notified expeditiously. Can y...
over 1 year ago in Scheduling and automation / Workflows 0 Backlog

Send Button Options for Mobile quick-reply composer

Today, send options are shown when sending from the expanded message composer when using the Front mobile apps, but not when sending from the default quick-reply composer. This request is to bring the send options to the quick-reply composer as we...
over 1 year ago in Core Product Experience 1 Backlog