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Customize sound (volume and type) of notification

No description provided
about 4 years ago in Desktop / Live Chat / Notifications 2 Backlog

Manually triggered auto replies should be accounted for in metrics

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately
12 months ago in Existing metrics 0 Backlog

Display the contact details of e-mails mentionned in the body

When I receive an e-mail containing an e-mail adress, I would like to be able to see the contact details linked ot this e-mail adress on the right pannel Use case: An e-mail from a customer got forwarded to our Front email adress. We want to displ...
6 months ago in Core Product Experience 0 Backlog

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
over 2 years ago in Core Product Experience 1 Backlog

Macros: [Archive for specific teammates] action

As a user, for the same reasons that Archiving and unsubscribing specific users in a rule is useful, I want to be able to do this for a Macro. For example, when moving a conversation from Inbox A to Inbox B. Even if some participants on the conver...
6 months ago in Macros 0 Backlog

Prevent auto-hyperlinking

No description provided
almost 4 years ago in Parser 2 Backlog

Retroactive rule

When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.
over 4 years ago in Rule management 1 Backlog

Live Dashboard - Filter on Accounts

Would be great to have a view of the current situation for a specific customer.
3 months ago in Live dashboard 1 Backlog

When inviting a teammate, have the option to automatically put them as Unavailable

When adding a teammate, they are automatically set as Available which will start to assign them emails if they're put into an assignment group. It'd be good to have an option to set them as "Unavailable"
6 months ago in Admin Experience / Teammate invitation 0 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
about 4 years ago in Increase granularity of admin permissions 0 Backlog