All ideas

Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)

On most other rules have a "test conversation" button at the top, but not for the CSAT. That button would be great to know whether this rule is working, and how it would work. For example, we want to make sure CSATs only go to certain users or tag...

When you set yourself as away in Google Calendar - Sync this state to Front and automatically set yourself as away in Front.Have a primary out-of-office template which could be used as standard.

Hi Team, Currently, we can filter by tag, Assignee, and ticketing statuses in the shared inboxes filter, which is great. However, I think it would be even more useful if we could also filter by tags that are not applied. As an admin, it's essentia...

Outlook includes a feature in which you Right-Click on the icon in your taskbar, and a list of shortcut options will appear. This allows a user to create an email, meeting, appointment, contact, etc. without needing to open the app itself. Screens...

Pull in comments from YouTube and enable the ability to respond to comments

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."

For the require Tag rule, allow users to select a "Parent" tag (that then includes all nested tags as options). This would allow users to select any of the nested tags to fulfil the rule