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Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
over 2 years ago in Shared drafts 1 Backlog

[context] AI Answer to leverage Front Conversation History

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer
over 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

Ability to create templates using HTML

Templating is currently limited to basic text formatting. The ability to use custom HTML templates would open up the possibility of using Front to send emails with richer branding and formatting (especially in bulk/sequence emails), like many othe...
over 2 years ago in Core Product Experience 3 Backlog

Customize the display of a metric in Analytics

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.
6 months ago in Customization 0 Backlog

Advanced Customisable Branding in Portal

Allow for customers change font, more colours of all elements and rearrange layout.
4 months ago in Customer Portal 1 Backlog

Option to display week numbers on calendar

Show week numbers on the Front Calendar
about 3 years ago in Calendar View 0 Backlog

Support Viewing Microsoft 365 Group Calendars

Currently, Microsoft 365 group calendars (i.e. those connected to Teams), don't show up in Front. I'd like to be able to see these calendars in Front, otherwise our users have to go back to Outlook to view those calendars.
about 2 years ago in Cal Collaboration / Calendar View 5 Backlog

[context] AI features to support attachment as context (e.g., Suggested Reply, AI Answer)

Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.
5 months ago in AI / AI answer / AI Assist / AI knowledge / AI suggested replies (auto draft) 0 Backlog

Allows using Teams scheduling links with any calendar

I would like to be able to use zoom, meet, or teams when I schedule within Front and also when I setup scheduling links. In any scenario, I would like those calendar appointments to be on my primary Google Calendar. This seems like something that ...
12 months ago in Schedule - manage your calendar 1 Backlog

Side by side Inbox & Settings view

Ability to view the inbox and settings side by side
19 days ago in Admin Experience 0 Backlog