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Attachment in Application Object

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.
6 months ago in Developer Platform / Dynamic objects 0 Launched

Filter negation (tag, email, account)

Description: Be able to search for conversation that DON'T have a specific filter Example use cases: Do not search in "attachments" Search for an open email from outside your organization with 'is:open -@domain.com' Avoiding certain senders by sea...
about 3 years ago in Filters 3 Launched

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
over 2 years ago in Core Product Experience / Insights 1 Launched

Introduce temporary breaks as an availability status (other than just Out of Office)

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.
over 2 years ago in Teammate availability 0 Launched

Support searching despite differences in phone number formats

Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
over 2 years ago in Matching 1 Launched

Chatbot: convert the conversation to email

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...
about 2 years ago in Chatbots 0 Launched

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
about 1 year ago in AI / AI compose / AI language 1 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
about 4 years ago in Live Chat 0 Launched

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
over 1 year ago in Chatbots 0 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
over 4 years ago in Missing core rule actions 0 Launched