All ideas

It would be very useful to be able to add a custom field to messages in front, or maybe to be able to add custom metadata key value pairs. There are cases where we want to be able to tie information to a specific message in a conversation to recor...

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.

Suggestion to be able to download or print discussions, both individually and mass export

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...

We use a library, this probably means looking for a better one\.